FAQs

Q1: How fast can you come for emergency stains?

Ans: Our same-day rescue service handles urgent carpet cleaning in Collingwood, often arriving within 2 hours for wine spills, pet accidents or flood damage.

Q2: Will steam cleaning damage my antique rug?

Ans: Never. Our rug maintenance experts customise water temperature and suction for delicate fibres. We treat vintage pieces with museum-level care.

Q3: What works better – shampooing or steam cleaning?

Ans: Steam cleaning reaches deeper for allergy-free results while shampooing conquers heavy soil. We’ll assess your carpets and recommend the best approach.

Q4: Can you eliminate years of pet odours?

Ans: Absolutely. Our pet odour removal attacks urine crystals at molecular level, erasing even the most stubborn smells that regular cleaners miss.

Q5: Are your cleaning products child-safe?

Ans: Completely. We use green cleaning solutions that are gentle enough for nurseries yet powerful against stains and bacteria.

Q6: Why does my office carpet look worse after vacuuming?

Ans: Because vacuums only remove surface dirt. Our commercial floor cleaning extracts the packed-down grime you can’t see but definitely feel.

Q7: Can you revive my stained sofa too?

Ans: Of course. Upholstery cleaning is our specialty – from wine-stained sectionals to office chairs that have seen better days.

Q8: How soon can we walk on the carpets?

Ans: Typically, 2-4 hours. Our professional cleaning equipment uses precise moisture levels so you’re not housebound for days.

Q9: Do you actually disinfect carpets?

Ans: Yes! Our carpet sanitization kills germs while cleaning, giving you floors that are truly healthy, not just surface-clean. Still have questions? We love solving unique carpet mysteries – ask us anything!